Transmille have made adjustments to our business so that we can continue to serve our customers with minimal interruption through these difficult times. Updated 2nd November 2020
Updated 2nd November 2020
The UK Prime Minister announced on the 31st October 2020 that England will re-enter a national lock down from the 5th November 2020 for a period of 4 weeks (until 2nd December).
Transmille will continue to operate throughout this period as we are both a supplier to essential services (Our products and services supply a number of companies deemed essential and invovled in UK and global infrastructure) and a manufacturer, which the UK Government is currently encouraging to continue to operate in a COVID Secure environment.
This is unlikely to impact any services that Transmille offer and all orders will continue to be fulfilled as normal, however we do anticipate delays with couriers as volumes of goods will undoutably increase as online shopping increases during this 4 week period as well as normal seasonal increases.
Transmille have made adjustments to our business so that we can continue to serve our customers with minimal interruption through these difficult times.
We thank all of our customers for continuing to use our services, and please assist us continue to operate by adhering to any changes in policies that we have regarding fast turnaround or collection / delivery.
This page will be updated as information changes
To ensure the health and safety of our employees, we have allowed members of staff to work from home where possible in our Front Office and Software teams.
Our phones and emails will be answered as normal, however if you do experience delays we do ask that you please bear with us as many members of staff have young families and it may not be possible to pick up the phone immediately.
If your enquiry is of a technical nature we encourage you to use our Support Portal where we may have already written an answer to your question, and if you require access to certificates please ensure that you contact us to register for your online Portal Account
Our calibration service is operating at full staffing levels, with a current estimated turnaround time of 7-10 working days.
At this time we are not able to offer a fast turnaround service due to delays caused by couriers impacting on our ability to schedule work. Although we are trying our best, we are experiencing a number of parcels being delayed by couriers, which causes scheduling issues when parcels do not arrive when scheduled.
We are allowing all parcels to sit in quarantine for a minimum of 12 hours after receipt before opening to minimise the risk of transmission to our staff. All goods are wiped down with an antibacterial wipe on reciept as part of our cleaning process.
We continue to offer our local collection and delivery service, however there are modifications to this service so that we can ensure the safety of our staff.
To assist our customers, any customer that we would normally collect from but does not have the minimum quantity of instruments we can arrange a courier to collect from your premises
New products are continuing to ship, with Transmille accepting orders globally.
We have experienced minimal disruption to our supply chains due to holding large quantities of stock and having multiple suppliers across the globe.
Our Software Support team are fully operational, and although working from home able to offer our full services including remote assistance.
We are not performing on site installations of software at this time, and request that any remote work is scheduled in as far in advance as possible to assist with scheduling
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Unit 4, Select Business Centre, Lodge Road, Staplehurst, Kent, TN12 0QW. United Kingdom
T: +44 (0) 1580 890700
Transmille is a UKAS accredited calibration laboratory for those services as detailed on its UKAS schedule of accreditation which can be accessed by clicking on the UKAS logo
