COVID 19 Updates - December 2021

Updated 13th December

Transmille will continue to operate throughout this period as we are both a supplier to essential services (Our products and services supply a number of companies deemed essential and invovled in UK and global infrastructure) and a manufacturer, which the UK Government is currently encouraging to continue to operate in a COVID Secure environment.

This is unlikely to impact any services that Transmille offer and all orders will continue to be fulfilled as normal.

Transmille have made adjustments to our business so that we can continue to serve our customers with minimal interruption through these difficult times.

We thank all of our customers for continuing to use our services, and please assist us continue to operate by adhering to any changes in policies that we have regarding fast turnaround or collection / delivery.

We are presently not allowing external visitors or sending staff off site to visit customers to minimise the risk of exposure to our staff as well as our production facility. This minimises the risk of any production downtime in both production and calibration, ensuring we can meet deliveyr and lead time estimates

The UK Government has announced that Plan B restrictions are now in place, and as such workers that are not required to be in the office have been instructed to work from home. This will affect processing of physical paperwork in the front office, however our goods inwards, calibration laboratory and production continue to operate as normal

This page will be updated as information changes

To ensure the health and safety of our employees, we have allowed members of staff to work from home where possible in our Front Office and Software teams.

Our phones and emails will be answered as normal, however if you do experience delays we do ask that you please bear with us as many members of staff have young families and it may not be possible to pick up the phone immediately.

If your enquiry is of a technical nature we encourage you to use our Support Portal where we may have already written an answer to your question, and if you require access to certificates please ensure that you contact us to register for your online Portal Account

Our calibration service is operating at full staffing levels, with a current estimated turnaround time of 7-10 working days.

At this time we are not able to offer a fast turnaround service due to delays caused by couriers impacting on our ability to schedule work. Although we are trying our best, we are experiencing a number of parcels being delayed by couriers, which causes scheduling issues when parcels do not arrive when scheduled.

We are allowing all parcels to sit in quarantine for a minimum of 12 hours after receipt before opening to minimise the risk of transmission to our staff. All goods are wiped down with an antibacterial wipe on reciept as part of our cleaning process.

We continue to offer our local collection and delivery service, however there are modifications to this service so that we can ensure the safety of our staff.

1. Collections are now subject to a minimum quantity of units to collect. This will vary depending upon the value of the instruments/ calibration work as well as distance from our facility and the proximity of other collections
2. A contact free delivery / collection service is being offered, with customers requested to collect items from our van upon arrival at your premises to mimimise interactions. 
3. Our driver is instructed to maintain a minimum distance of 2 meters from all customers. Any customer that does not maintain this minimum distance will have their collection/delivery denied and will have to re-organise a collection via courier

To assist our customers, any customer that we would normally collect from but does not have the minimum quantity of instruments we can arrange a courier to collect from your premises

New products are continuing to ship, with Transmille accepting orders globally.

We have experienced minimal disruption to our supply chains due to holding large quantities of stock and having multiple suppliers across the globe.

Our Software Support team are fully operational, and although working from home able to offer our full services including remote assistance.

We are not performing on site installations of software at this time, and request that any remote work is scheduled in as far in advance as possible to assist with scheduling