Latest News

Transmille's Online Support Portal

23/04/2019

Posted on 23/04/2019 by Shauna Munday

Transmille is ready to give you the support you need to get the most of everything Transmille has to offer. It doesn’t matter if you need technical assistance or just a bit of guidance setting up your Transmille product or software. We offer a robust online support system that’s easy to use and effective in answering all of your questions.

The Online Support System lets you speak directly with us, where we can help work through your technical difficulties on the spot. We have agents trained in different specialties such as Software Assistance, Product Assistance, or just Technical Questions about our products and services, so we’re always prepared to assist you. We also offer Support Articles that can provide you with the information you need, even if our offices are closed. When you’re working with one of our skilled agents, you’ll know immediately that you’re in good hands.

Getting help from Transmille is easy. If you want immediate help, check out the slew of Support Articles on our dedicated website at https://support.transmille.com for a quick and easy answer. In the unlikely event that a support article does not exist for a topic, give us a call or send an email to [email protected] A support ticket will be created to answer your question as quickly as possible. We can also copy your colleagues or managers on support tickets to keep them aware of the situation and our progress as we get the issue resolved. The status of your enquiry can be viewed at any time at the support portal (https://support.transmille.com) as well as the ability to view your history of enquiries through your support account.

More and more users are having their issues resolved through our Online Support System. If there’s anything we can do to help you with Transmille Products, Software, or our Calibration Services, please feel free to contact us or your local representative.